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Conditions of Use


We do not allow customers to combine special offers. If you would like to purchase an item for which there are multiple special offers running, you may choose one special offer only with your purchase.

Subscribers will not receive a further 10% off sale items. We do not allow customers to combine special offers. If you would like to purchase an item for which there are multiple special offers running, please specify your preferred offer in the comments section when completing your order.

All special offers are non-transferable and non-refundable

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

Customer agrees that use of the service is entirely at customer’s own risk. Services are provided ‘as is,’ without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the foregoing rests entirely with customer.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on the service.


All trademarks appearing on the service are trademarks of their respective owners.


Generally, we have a No Refund policy on your selection of goods. If you are unsure of a product, then contact us before you place your order and we will do our best to provide any additional information.

If for any reason you need to cancel your order, please contact us as soon as possible by either email or phoning (08) 8293 8600 or International 618 8293 8600.

If we send you the wrong item by mistake, eg, the wrong colour of a thread or magazine issue, please contact us and we will rectify the problem without any cost to you. We will pay for any return postage and we will also send you the correct item again without any further charges.

This policy does not affect your statutory rights to a refund if the product is defective in any way, however the product will need to be returned unused with the associated packing slip.

If a product supplied is defective, please contact us immediately and we will arrange a replacement, an alternative or a refund. If the item is defective, we will refund your return postage.

In the event that products are out of stock, we will notify you immediately and let you know how long your order will take to complete, or offer you an alternative product – which ever suits you best.

Should you have any queries about our delivery methods or refund and returns policy, please do not hesitate to contact us.